Claim Admin Specialist


Job description

Currently we are looking for an experienced Claim Admin Specialist to join one of our clients – international company-manufacturer and global leader in motion and control technologies.

Job Responsibilities:

  • Technical claims handling process owner: reclamations acts receiving from the customers; acceptance or rejection of the complaints according to the company policies and supply contracts; registration in the internal database; claims processing, tracking and closure;
  • Cross-functional and cross-organizational coordination and communication regarding technical claims handling processes;
  • Claims resolution acts preparation;
  • Claims acceptance and/or denial letters preparation;
  • Check lists creation;
  • Technical description from technical claims acts preparation;
  • Visual physical diagnostics of returned defected products;
  • Prepare (documental) the returns for diagnostics;
  • Surplus and throw-outs picking up from the customers;
  • Reorder of the claimed items;
  • Credit-notes creation and initial shipment documents correction;
  • Participation in the internal projects;
  • Purchase requisitions for after sales purposes creation;
  • SF placing requests;
  • Control of SF requests closure by OTC team;
  • Communication with Surveyor and ship contractors used for returns purposes;
  • Providing all closing documents from local authorized service centers to the Claims admin team leader and the accountant department by the end of the month;
  • Placing request for surcharges for diagnostics costs.


  • Minimum 1 year of relevant working experience;
  • Higher technical education;
  • Experience of work with complicated technical products (e.g. hydraulics, pneumatics, connectors, motion control systems, etc.);
  • Knowledge of basic principles of claims handling processes;
  • Ability to use technical catalogs;
  • Knowledge of English on Upper-Intermediate level.


  • Location of office – Khimki
  • Competitive salary, bonus scheme
  • Medical insurance, life insurance
  • Meal allowance
  • Working hours: 8:00-16:30 (flexible working hours negotiable)
  • Opportunity of remote work

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