Customer Service Representative (Evenings)

  • Contract
  • Wirral

Morson

We are currently recruiting for Customer Service Representative’s to join SPEN’s team based in Prenton, Birkenhead.

Job Title: Customer Service Representative (Evenings)
Company: Scottish Power Energy Networks
Location: On site – Scottish Power Prenton, Birkenhead
Rate: £11.22ph
Duration: 6 month ongoing contract with the prospect of extension or permanency

We currently have multiple patterns available. Please note before applying that evening shifts will often have a finishing time of 12am.

Experience & Skills Required:

  • Experienced within a customer service/retail environment
  • Confident call handler
  • Excellent communication skills
  • Competent in generic administration (including MS applications)

Training will be given on all aspects of the role.

The role will consist of:

  • Handling incoming calls from customers relating to faults and emergencies, MPAS and other distribution matters
  • Proactively contacting vulnerable off supply customers via an outbound call or message when confirmed off supply
  • Utilising the messaging system, STORM, to send voice alerts and SMS messaging to customers providing regular updates during no supply situations
  • Updating customer contact records with personal and sensitive data
  • Making outbound calls to other SP Energy Networks business areas to obtain/provide information or transfer the customer if appropriate
  • Using all systems associated with the role including but not exclusively PowerOn, Call taker, CCT, SHOUT, customer needs tracker, DTA, What 3 words and telephony hardware

Any queries please contact niamh.forbes@morson.com

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