33269

Endpoint Analyst

Company: Precision Drilling Corporation

Location: Calgary, Alberta

Precision Drilling has a hybrid opening for an Endpoint Analyst, eager for fresh challenges and development that could pave the way for future career growth as our business continues to innovate and grow.

Joining Precision Drilling means joining a supportive culture that values your role as a key contributor to our future. As a large company with a close-knit atmosphere, you’ll collaborate closely with leadership and colleagues throughout the organization.

Combined with a competitive remuneration package, you will enjoy the advantages of:

• Medical, dental, prescription drug, life insurance, Pension match, long-term disability coverage, a free fitness membership steps away from our offices, and product discount programs.
• A casual work environment where you can enjoy a work-life balance promoting personal health, well-being, and family life!
• Personal development to grow your career with us based on your strengths and interests.
• Precision offers competitive time off packages as applicable.

Summary

The Endpoint Analyst is a strong team player with an enterprise background. Focused on endpoint management, the analyst is responsible for monitoring, managing, and securing endpoints. The successful candidate will understand and appreciate the need for process, change control, and system stability.

Responsibilities

• Application and OS management, using SCCM/MEM, Autopilot, Intune, and Tanium
• iOS, Android, and Teams Room device administration using Intune
• Maintain inventory and reporting of installed software and software licensing
• Creating policies, procedures, and sustainment plans for software and hardware
• Analyzing and making recommendations for hardware and software standardization
• Evaluate, plan, and implement new technologies
• Collaborate with systems administrators to deploy GPOs to manage and configure endpoints
• Detect, diagnose, report, and resolve endpoint-related hardware and OS problems
• Assist in creating training materials about computer troubleshooting and usage for IT and business users
• Proactively assist and mentor other team members on an ongoing basis
• Endpoint tier 2 and 3 support
• Working within the company standard processes, including Change Management, Incident Management, and Project Management Methodologies
• Work closely with other support teams, including Service Desk, Business Systems, and Cyber Security, to provide immediate resolution and a positive client experience

Knowledge & Skills

Attention to detail in all areas of work

Superior time management, multitasking, and prioritizing tasks with minimal supervision

Strong organizational, analytical, and project-management skills

Exceptional knowledge of service and application delivery

Demonstrated leadership and personnel skills

Strong communication skills, both written and verbal

Strong desire to learn, improve, and assist others

Ability to work with many different personalities

Documenting technical procedures, standards, and policies

Must be able to multitask and think quickly and logically

Is customer-focused

Ability to quickly translate and articulate complex requirements

Education

Bachelor’s degree in Computer Science, Technical Diploma in Information Systems, or equivalent credentials

Experience

3+ years of demonstrated experience in an enterprise environment deploying, maintaining, and supporting physical and virtual installs of Windows and iOS devices using SCCM/MEM, Intune or Tanium

3+ years of demonstrated experience packaging and deploying applications using SCCM/MEM and Intune or Tanium

Knowledge of other device management tools like Dell Command and PatchMyPC would be an asset

Knowledge of Microsoft Defender

Strong knowledge of patch management, task sequencing, and OSD deployment

Strong knowledge of scripting, Batch, Visual Basic, and PowerShell

Good understanding of endpoint security concepts and best practices: desktop security hardening, patching, anti-virus, zero trust, and RBAC

Strong knowledge of Microsoft Modern Desktop technologies and concepts

Competent with protocols of all core LAN/WAN technologies including but not limited to TCP/IP, DNS, DHCP, NTP, SMTP

Exposure to the oil and gas industry would be an asset