ERP Senior Support Supervisor (D365FO / ERP / Microsoft / Mining) – Lunsar, Sierra Leone

Reference No. LB2547

Job Description:

Our client, a major mining operation, is seeking an ERP Senior Support Supervisor with excellent organizational, analytical skills and ERP knowledge. The individual should have vast knowledge of the different modules within Microsoft Dynamics 365, have strong problem-solving, planning and organizing, communication skills, work comfortably under pressure, and deliver on tight deadlines.

Responsibilities:

• Support the D365F&O ERP system and other related satellite systems, including assisting finance and supply chain users during implementation and driving system adoption.
• Document user requirements and develop functional design documents to guide system development.
• Create, maintain, and update business process documentation and training manuals for users.
• Facilitate and organize work sessions with project teams and departmental super users to ensure project alignment.
• Track and follow up on project tasks assigned to team members and assist with implementation responsibilities.
• Provide ongoing operational support and guidance to finance, supply chain, and end-users, resolving daily ERP issues.
• Deliver user training and assist with configuring new system requirements based on user needs.
• Communicate effectively with external service providers when required to address technical or support issues.
• Report regularly to the manager on task progress, challenges encountered, and actions taken.
• Senior staff are responsible for training and developing junior staff, ensuring knowledge transfer and capacity-building aligned with organizational goals.

Requirements: Qualification and Skill

• Degree in Accounting, Information Systems, Computer Science, Supply Chain or similar.
• Minimum of 5 years’ experience in ERP support, especially with Microsoft Dynamics, including upgrades, implementations, and integrations.
• Strong understanding of accounting principles, supply chain processes, and overall business operations.
• Familiar with the project life cycle and IT concepts, with the ability to learn new systems quickly.
• Skilled in documenting business and system processes, with solid research and troubleshooting abilities.
• Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate.
• Excellent communication, presentation, and collaboration skills across departments.
• Proficient in English (spoken and written).

Benefits and Contractual information:

If you wish to apply for the position please send your CV to Lucia Baeza at lbaeza@camining.com

Please visit www.mining-recruitment-jobs.com for more exciting opportunities.

Lucia Baeza

Senior Executive Talent Consultant

CA Mining

CA Mining will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.