Head of SME

NES Fircroft

Job Description

For our Client, international energy company we are currently recruiting for the position:

Head of SME


  • Managing and organizing the work of the sales and service of small business customers and leading and developing a dedicated and effective team;
  • Implementation of the Group and customer service strategy through the sales and service channels and teams of the Polish retail segment
  • Ensuring a very good customer experience in retail and service channels throughout the customer’s life cycle
  • Achieving agreed service and customer experience goals
  • Achieving agreed retail sales targets and ongoing reporting
  • Advising and selling energy solutions useful to the customer in the retail channel, including electricity and gas energy
  • Development and management of customer service strategy in SME segment
  • Sales management of energy services in SME segment


  • University degree in economy or Engineering
  • Experience in managing a B2B sales team  
  • Experience in usage of telesales and digital channels sales
  • Understands the overall view of the business, shapes the KPIs of the business area, sets goals, develops strategies and action plans to achieve long-term and short-term goals
  • Ability to set expectations and manage cooperation with side functions
  • Understands customer needs, ability to design customer-centric sales and service function
  • Ability to work as a part of the team
  • Good English is required

We offer:

  • Attractive compensation
  • Quartelty bonus scheme
  • International work environment
  • Mobile
  • Medical coverage



With over 90 years’ combined experience, NES Fircroft (NES) is proud to be the world’s leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

To apply for this job please visit www.nesfircroft.com.