IT Operations Analyst

Petro Staff International


Essential Duties / Functions

  • Provide support for the IT systems used by the Operations, and Maintenance departments
  • Provide support for the handheld devices used by the Operations and Maintenance departments
  • Define technical evaluation criteria for product and technology selection and determine technical approaches to ensure solutions result in a coherent systems design
  • Collaborate with Business users to understand functional requirements and provide direction to vendors to architect, design, develop, test, and release features
  • Provide input into the change control board for release upgrades
  • Maintain support documentation for the assigned IT solutions
  • Manage software vendors and managed service providers to ensure they provide needed support to end users and they meet the defined SLAs
  • Document As-Is work processes and provide recommendations for process improvements
  • Lead continuous improvement work efforts
Minimum Requirements

Minimum education required of the position

  • Bachelor’s degree or equivalent experience

Minimum experience required of the position

  • Strong understanding of the Plant Operations, Maintenance operations in a process industry (chemicals, refinery, LNG)
  • Experience managing support for Operations Solutions (ex: Operator Rounds, Shift Log Book, Shift Handover, CMMS)
  • Experience in leading digital implementation of paper based work processes in a plant setting
  • Strong working knowledge of data modeling techniques and writing business requirements
  • Experience working in Azure or AWS platforms
  • Experience in managing and providing direction to vendor teams
  • Minimum 5 years of experience with diverse business, and information technology experience
  • Proven ability to oversee and support portfolio of IT systems
  • Experience working in a greenfield company is a plus
  • Recent LNG export or process industry experience is a plus

Minimum knowledge, skills and abilities required of the position

  • Resourceful, team player willing and able to do whatever it takes to get the job done
  • Willingness and ability to selflessly lead or follow to achieve business objectives
  • Proven track record leading direct reports, consultants and virtual teams to manage multiple concurrent projects, operations and budgets
  • Ability to adapt and reprioritize to respond to IT emergency, environmental issues or changing business requirements on short notice

Required job competencies of the position

  • Strong understanding of the Operations and Maintenance work processes
  • Ability to earn trust and alignment with stakeholders
  • Excellent communication skills
  • Strong analysis and critical thinking skills
  • Good prioritization skills, to balance key priorities

Working Conditions

  • Normal office environment with occasional visits to terminal and pipeline facilities

Physical Requirements

  • Possible climbing, moving, and walking long distances, wearing fire-retardant clothing, hard hat, and goggles when visiting Terminal or Pipelines

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