Methods, Reporting & Communications Engineer

  • Contract
  • Full Time
  • Nigeria



Methods and Procedures

·      Follow up on IST project methodology and quality compliance

·      Monitor compliance of IST teams and contractors with Service Level Agreements and Key Performance Indicators

·      Ensure regular updates of IST procedures, policies and processes (Common, Operational and Strategic)

·      Monitor implementation of IST procedures, policies and processes in line with Total Group standards

·      Ensure regular update of IST procedures, policies, and processes published in Company Management System (CMS)

·      Contact experts/specialists when necessary and follow up information system quality control

·      Study and drive improvements where possible of existing policies, procedures and processes

·      Ensure the various IST teams keep their inventory up to date in the CMDB.


·      Develop and publish validated user communications (awareness, changes, major activities, crisis,) to appropriate audience through various available media (email, intranet, desk phones, SMS, video animations)

·      Take part in the continuous improvement of the IST intranet and regularly check the accuracy of publications.

·      Develop IST email communication templates, trackable with analytics.

·      Take part in validating communication messages to users using the IST change management framework.

·      Propose continuous strategy to effectively communicate with Business entities on key IST services, ongoing projects, and initiatives to improve user awareness of IST services and promote user satisfaction.

Planning, Reporting and HSE

·      Assist in generating weekly, monthly and ad-hoc IST activity reports to  Management & HQ

·      Participate in IST quality control audits

·      HSE liaison for the IST division affiliate-wide. Coordinate and document quarterly HSE meetings. Monitor compliance with medical fitness certification and compulsory HSE training for the IST division. Actively participate in company HSE awareness schemes and initiative.

Maintain awareness of, and ensure compliance with, all relevant statutory & company HSE standards.

Ensure good quality control of IST processes and services through the implementation of procedures and policies.

·          Monitors IST performance and compliance to group standards through regular updates of KPIs and SLAs

·          Ensure good records of IST evolution via Change management control and compliance to policy.

Promote a good image of IST via communication to users and quality control of IST Services.

Ensure IST complies with HSE key indicators.

Promote a good image of IST via communication to users and quality control of IST Services.

Ensure IST complies with HSE key indicators.



Job Requirement

·          B.Sc. / B.Eng. in IS/IT or Media Communications or related discipline with 3 to 5 years’ professional experience in Information Technology or Media Communications.

·          Knowledge of current and developing IS/IT industry solutions and a thorough understanding of how those solutions could / should be used to best meet the needs of in-house client business entities.

·          Good IS problem diagnosis and analytical abilities with a good knowledge of technical writing and reporting.

·         Good interpersonal and communication skills.

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