Resident Services Manager

  • Contract
  • Full Time
  • Rotational
  • Libya

Ably Resources

Resident Services Manager

Libya

Our client is a prestigious luxury hospitality resort near Tripoli in Libya. A Resident Services Manager is now required to take responsibility for resident related issues, acting as main point of contact to new and existing residents.

Responsibilities will include:

• Support the Facilities Manager in the coordination and delivery of the day to day services

• Manage Residential Services office administration, documentation, queries and requests

• Act as point of contact for the residents on issues relating to customer accommodation

• Manage move-ins and move-outs and keeping associated records

• Ensure that communications with residents leaves a positive and professional impression on the company

• Administer the full inventory aspect for the residential units

• Conduct polls, interviews or prepare questionnaires as may be required to survey the company’s standing with its residents

• Ensure resident profiles are updated on the central administration system as required including preferences, patterns and personal information

• Support in the implementation of the Maximo ERP system, being a key point in the process flow starting from the receipt of a maintenance email request through to the generation of a work order and closure

• Liaise with the residents, FM technical and services supervisors, management team and colleagues as appropriate to keep them fully updated regarding the progress of interventions

• Work as part of the Facilities Management team in the development of any works required for Residents and to assist the FM teams as required

• Keep the Facilities Manager fully updated on the progress of any issue’s resolution

• Prepare management updates as requested

• Organise events within the resort

This role requires a diplomatic individual who can respond to and assist residents while ensuring landlord policies are maintained. You will:

• Possess a minimum of 7 years’ experience in a related role within hospitality

• Preferably possess experience in resort, 5* hotel or property management

• Preferably be degree qualified in hospitality or business administration

• Demonstrate an energetic and social personality with a customer friendly disposition

• Have the ability to prioritise workload

• Possess fluent English speaking and writing skills

Our Client offers

• A 3 year renewable contract

• Rotation basis of 6 weeks on / 2 weeks off

• All rotation flight tickets to and from country of origin

• Medical insurance and use of the company’s medical clinic

• Fully furnished studio apartment (including utilities)

This is an excellent opportunity for an experienced professional to work on a rotational basis with a 5* hospitality group.

For full details and a confidential discussion regarding the role, please contact Ami Baird at [email protected]

To apply for this job please visit www.ablyresources.com.

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