Support Services Analyst I

• Performs a variety of professional, technical and analytical duties in the operation of enterprise, client/server and desktop computer systems and networks.

• Analyzes, detects, identifies and corrects technical problems and deficiencies.

• Configures and installs computer hardware and software.

• Manages inventory control of IT equipment and supplies.

• Upgrades hardware and software components.

• Maintains IT hardware asset and software tracking.

• Monitors and collects data on system performance. Position will receive direction and support.
• This position level would typically include junior Technical Analyst performing mostly basic tasks.

• Extensive working knowledge of PCs, network hardware, operating systems, software and network communication protocols.

• Excellent communication and customer service skills.