End User Support Specialist – Digital Technology

Florence

Can you provide excellent customer service and technical support to a variety of end users?

Can you champion continuous improvement initiatives whilst managing everyday tasks in a busy end user support service?

Join our team

As our End User Support Specialist you will manage the life cycle of local IT assets and systems used by Baker Hughes. You will be a champion, advisor and liaison for all aspects of end-user support, emphasizing a strong customer-service orientation and user experience focus. You will align the team with CTO strategic objectives and business processes to deliver exceptional service.

As an End User Support Specialist, you will also be responsible for:

• Facilitating key processes with CTO and other solutions teams, including incident and problem management, knowledge management, service process design and performance evaluation.
• Setting and reviewing Service Level Agreements (SLAs) for incidents and problem management to ensure goals are met.
• Prioritizing and aligning client service requests and initiatives strategically.
• Collaborating with local DT manager to inform of budget needs and evaluate operational costs
• Executing PC replacement plans and assisting in developing financial models and budget projections.
• Coordinating delivery and management of end-user computing devices, including installation, maintenance, support and retirement.
• Leading the evaluation, purchasing, deployment, inventory, lifecycle, and replacement of end-user technology equipment.

Fuel your passion

To be successful in this role you will:

• An in-depth understanding of business processes and IT industry trends, as well as the ability to demonstrate technical proficiency in the relevant functional area. 
• Have excellent asset management management skills, including budgeting, and a working knowledge of ITIL/V3 processes for incident, problem and change management.
• Have excellent written and verbal communication skills to explain technical concepts, security policies and procedures to a mixture of stakeholders
• Be effective at building working relationships, ensuring resources and technical needs are understood and planned.
• Be action-oriented and strive for positive results.
• Have the ability to guide and support team members while efficiently overseeing outsourced resources.
• Be familiar with compliance and security best practices with the ability to implement continuous improvement processes.
• Have excellent customer service skills in a fast-paced, structured team environment.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer flexible working patterns in line with local policy

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

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