operations excellence lead specialist

Operations Excellence Specialist

Do you enjoy providing an efficient service to our customers?
 

Are you passionate about services management?
 

Be part of a successful team
 

Our team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. Our team is an essential link between the customer and the business.
 

Partner with the best
 

As a Operations Excellence Specialist, you’re responsible and accountable for Outage Plan, Execution, Close-out and Financials management. You’re to be ready to forecast and plan for expenditure on each project. You’re to collaborate with other functional team to ensure each planning is executed at global standard.

As a Operations Excellence Specialist, you will be responsible for:

• Acting as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area – Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Communicating across direct organization. Presenting to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
• Handling latitude in project techniques. Project process requires choosing right approaches. Employees should have technical know-how.
• Handling diverse clients in a region. Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.

Fuel your passion
 

To be successful in this role you will:

• Bachelor’s degree from an accredited university or college (or a high school diploma / GED with experience in Services).
• Minimum of 3 additional years of experience in Customer Service Management.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Ability to influence others and lead small teams.
• Ability to coordinate several projects simultaneously.
• Effective problem identification and solution skills.
• Proven analytical and organizational ability.

Work in a way that works for you
 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
 

• Please discuss your preferred working patterns with the recruiter during the process

Working with us
 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 

Working for you
 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

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