Specialist, Business Excellence

Job Purpose

Participate in the development and creation of Quality culture in Company through building quality systems, and its procedures thus ensuring organisational change are following the right standards and creating the environment for innovation and improvement programs where these practices are identified, evaluated, prioritized, planned, implemented, and regularly reviewed. Ensure benefits and organization/people’s capabilities for improvement and innovaiton are continuously improved.

Job Specific Accountabilities (Part 1)

•    Support strategic initiatives relating to Excellence and Quality improvement by developing appropriate plans to ensure their effective implementation to achieve the planned results.
•    Assist in developing organization change strategies to enable successful implementation of corporate initiatives and follow up the implementation status of change initiatives and assist in facilitating regular reviews with the management team.
•    Support in communicating the values and benefits of change initiatives to the various business units in Company. 
•    Coordinate for application and preparation for Excellence related awards to ensure successful outcomes.
•    Assist in the development, deployment, and analysis of stakeholders’ feedback processes such as Shareholders needs analysis; Corporate Employee Opinion Surveys; Customer Surveys; etc. 
•    Liaison with various Company Divisions and integrate their inputs on the implementation of initiatives, systems and schemes related to quality and change management.
•    Provide support to the corporate initiatives programs and innovation activities run by other departments in Strategy &Corporate Development Division.
•    Support the activities for Quality and Excellence Awards including planning activities, gathering and analyzing required data, implementing processes, following up with latest developments in the excellence model, and compiling award submissions to ensure that quality efforts within Company gets due recognition.
•    Carry out studies of the existing and emerging best practices regarding Quality and Excellence management to understand perceptions of stakeholders regarding effectiveness of quality and excellence practices and align it with business needs and objectives.

Job Specific Accountabilities (Part 2)

Job Specific Accountabilities (Part 3)

Generic Accountabilities

Supervision
•    Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
•    Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives.
Budgets
•    Provide input for preparation of the Department/ Section budgets and assist in the implementation of the approved Budget and work plans to deliver Section objectives. 
•    Investigate and highlight any significant variances to support effective performance and cost control.
Policies, Systems, Processes & Procedures
•    Implement approved Department / Section policies, processes, systems, standards and procedures in order to support execution of the Department / Section’s work programs in line with Company and International standards.
•    Comply with all applicable legislation and legal regulations.

Performance Management
•    Contribute to the achievement of the approved Performance Objectives for the Department / Section in line with the Company Performance framework.
Innovation and Continuous Improvement
•    Design and implement new tools and techniques to improve the quality and efficiency of   operational processes.
•    Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the function.
Health, Safety, Environment (HSE) and Sustainability
•    Comply with relevant HSE policies, procedures & controls and applicable legislation and sustainability guidelines in line with international standards, best practices and company Code of Practices
Reports
•    Provide inputs to prepare Section MIS and progress reports for Company Management

Generic Accountabilities (continue)

Internal Communications & Working Relationships

Contact with line Manager/ peers and other employees within the company/Group as required

External Communications & Working Relationships

Contact with external parties including consultants, third party service providers, and government agencies as required 

Minimum Qualification

Bachelor Degree in Business Administration/Economics, Quality Management Systems

Minimum Experience, Knowledge & Skills

6 years of experience in quality & change management

Revenues/ Budget: As per approved financial budget
Direct Reports: As per organization chart
Indirect Reports: As per organization chart

Professional Certifications

As applicable

Work Condition, Physical effort & Work Environment

Physical Effort
 Minimal

Work Environment
A/C environment, could be exposed to the prevailing weather conditions like heat, humidity & dust during occasional site visits.

Additional Details

Job Family / Sub Family:    Business Planning Performance/ Corporate Excellence