Manager, Performance Improvement (Operations)




We are a UAE based refiner with a global reach. Every year, we supply more than 40 million tons of high-quality refined products to markets around the world. We have been operating in Abu Dhabi for more than 40 years, playing a crucial role in serving both the company Group and the United Arab Emirates. Our facilities are jointly able to refine nearly a million barrels of crude oil and condensates per day.

As a forward-looking refiner, we invest heavily in research and development. Since 2009 we have been operating a research center dedicated to expanding our scientific understanding and developing the latest technology.
Like every other company company, we are dedicated to maintaining a 100% HSE record and improving our People, Performance, Profitability, and Efficiency.


•    Plans, executes and facilitates the annual Leadership Conference to formulate major strategic interventions to mitigate business challenges, promote high level communication on the company’s achievements, review and share lessons learned.
•    Identifies top business challenges and Senior Management syndication strategies for the Leadership Conference to ensure the theme of the conference is relevant to the current global and industry challenges.
•    Designs, implements and roll-outs the company-wide Innovation Schemes, which includes the framework for idea generation (Best Initiative Scheme) and implementation of innovation projects (Innovation Awards) on an annual basis.
•    Provides leadership support for continuous improvement (e.g. benchmarking) of the corporate Innovation Schemes to ensure the latest innovation processes, tools and framework in the industry are adopted and implemented. 
•    Develops and implements the Corporate Innovation Strategy to embed and sustain the culture of innovation in the company.
•    Designs, implements and facilitates the company-wide communication campaign on Vision, Mission & Values (VMV) and periodically revise the VMV to meet the company’s growth plans and ambitions. 
•    Plans and facilitates the company-wide “Marhaba” Induction Program to engage newly joined employees and create an open and proactive communication channel for continuous dissemination of important business information.
•    Manages updates and improves the content on Corporate Support Business Unit webpage as well as provide leadership support on all IT related matters.
•    Organizes, facilitates and acts as the secretariat for Company’s Joint Management meeting. 
•    Liaises with VP Business Support in developing/setting the teams KPI’s and performance contracts. 
•    Develops and manages facilitator’s functional network to rollout the VMV Workshops, Marhaba Induction Programs, Leadership Conferences and other different Corporate Exhibitions.
•    Guides, directs and supervises subordinates to ensure they work to their best potential and contribute effectively as a team.

Generic Accountabilities

Operational Plans
•    Develop consistent and realistic long and short term operational plans for the Department in line with the Division objectives and manage the implementation of the approved long and short term plans and ensure they are effectively converted into its performance objectives to realise the Division Objectives and established service levels.
Budgets and Operational Plans 
•    Develop and manage the Department annual budget in line with the Division’s business objectives and operational plans ensuring that adequate funding provision is made for all Department activities. 
•    Monitor expenditure against approved Department budget on a regular basis; investigate, highlight and reconcile any significant variances to ensure effective performance and cost control.
Policies, Systems, Processes & Procedures
•    Develop and implement appropriate Department policies, processes, systems, standards, procedures and internal controls, Company guidelines in order to support execution of the Division’s work programs in line with Company and International standards.
Performance Management
•    Contribute to the development of the Division’s KPI’s and ensure proper cascade of the  Performance objectives within the Department and establish monitoring mechanisms to ensure delivery of these objectives and promote a performance driven culture.
•    Manage the implementation of the Company Performance Management System for individuals within the Department in accordance with Company approved guidelines.
People Development 
•    Develop knowledge, competencies and innovative spirit in the Department and support the establishment of Personal Development Plans (PDP’s), Succession Planning and Talent pipeline within the Department in coordination with the Human Capital to continuously develop employees with emphasis on UAE Nationals to meet Emiratization targets.
Organisation Structure and Development
•    Review, develop and recommend the appropriate organisation structure for the Department that will best utilise human capital while proactively incorporating sustainability into the on-going work practices to meet the business objectives.
Risk Management 
•    Contribute and support establishment of a Corporate Integrated Risk Management System within the Department, while identifying and assessing relevant domain risks and implement measures to manage and mitigate all identified risks within the Department.
•    Communicate corporate business ethics and Company’s Code of Conduct to employees within the Department and ensure compliance to the Corporate Policies and guidelines.
Innovation and Continuous Improvement
•    Promote an organisation culture that encourages innovation, enhances employee motivation and supports initiatives for implementation of Change Management to continuously improve the Department operations and services.
•    Recommend improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the Department.

Minimum Qualification

Bachelor Degree in Business Management studies or any equivalent.

12 years of experience

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