Expert IT Process

Description

Oxy is an international energy company with assets primarily in the United States, the Middle East and North Africa. We are one of the largest oil and gas producers in the U.S., including a leading producer in the Permian and DJ basins, and offshore Gulf of Mexico. Our midstream and marketing segment provides flow assurance and maximizes the value of our oil and gas. Our chemical subsidiary OxyChem manufactures the building blocks for life-enhancing products. Our Oxy Low Carbon Ventures subsidiary is advancing leading-edge technologies and business solutions that economically grow our business while reducing emissions. We are committed to using our global leadership in carbon management to advance a lower-carbon world. Visit oxy.com for more information.

Occidental strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment, and positively impacting communities where we do business.

We are looking for an experienced and motivated individual to fill the position of IT Expert Process within our IT department group based in Houston, Texas. The successful candidate will be responsible for designing, implementing, and optimizing IT service management processes to ensure the smooth delivery of IT services to our clients. The IT Service Management Process Engineer will work closely with IT managers, project managers, and IT service delivery teams to understand the IT service requirements and implement the necessary processes to meet those requirements based in Houston, TX.

Key Responsibilities:

Day to day responsibilities may include:

·       Ensuring process activities and procedures are carried out according to the documented IT Service Management (ITSM) practices

·       Coaching staff on ITSM practices

·       Recording and reporting on the misalignment between process performance and the intended outcomes to facilitate continual improvement and process advancements

·       Raising appropriate exceptions when practitioners deviate from established processes and/or when observed adoption is lower than the expected threshold

·       Collaborating with IT managers, project managers, and IT service delivery teams to ensure that ITSM practices align with the business objectives 

·       Working with technical teams and business stakeholders, ensuring alignment of ITSM practice activities with business priorities and objectives.

·       Monitoring the progress of incident resolution activities, escalating as needed to ensure timely resolution and enforce adherence to service level agreements.

·       Providing guidance and support to end-users affected by incidents, addressing inquiries, and managing expectations regarding incident resolution and service restoration.

·       Generating incident management reports and metrics to track key performance indicators (KPIs) and trends, providing insights for management review and decision-making.

·       Collaborating with IT teams to implement measures and controls aimed at reducing the frequency and impact of incidents.

Qualifications

Required Qualifications:

·       Bachelor’s degree in computer science and/or related Disciplines.

·       Experience in ITSM Practices at a larger organization.

·       Extensive knowledge of ITSM frameworks, Lean and Agile principles, process improvement and management methods primarily relating to IT organizations.

·       ServiceNow, MS Office, ITIL V3/V4 Certification.

·       Service Health reports and dashboards.

·       Very strong Customer/Stakeholder focus.

·       Ability to effectively communicate at all levels of an IT organization.

·       Exceptional interpersonal skills, including teamwork and facilitation.

·       Strong verbal and written communication skills.

·       Demonstrable strong creative skills and a willingness to learn. 

Desired Qualifications:

• Experience in Oil and Gas, is preferred.

• Training in Organizational Change Management best practices.

Relocation will not be provided.

Occidental does not offer sponsorship of employment-based nonimmigrant visa petitions for this role.

Occidental is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Recruitment Fraud

It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do no originate nor are they associated with our recruitment process.

Oxy does not charge a fee at any stage of the recruiting process. We will never:

·       Ask you to pay for applications, interviews, meetings, processing, training or for any other fees

·       Use recruiting or placement agencies that charge candidates an advance fee of any kind or

·       Request personal information such as passport and bank account details at an early stage of our recruitment process.

We recommend against responding to unsolicited business propositions or offers from people you don’t know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.

Job

 – Information Technology

Primary Location

 – United States-Texas-Houston

Organization

 – OPC

Schedule

 – Full-time